Portfolio

Devendra Joshi Teach enthusiast, Network geek and an audiophile

Download Resume

About

Experience

Movate technologies (formally CSS CORP)

1 year

Telecom engineer

Full-Time

Dec 2022 - Present · 10 mos·

Bengaluru, Karnataka, India

    Started working as a technical support engineer for the 8x8 Project

    Responsibilities

    Contact center

  • Configuring the contact center tenant.
  • Creating and configuring scripts to route calls from channels
  • Setting up call routing through dial plans
  • Roles and user group assignments

    • Admin console

  • User setup and endpoint assignment
  • Device provisioning
  • Device troubleshooting | Provisioning issues | Connectivity issues | Phone configuration issues
  • Account setup and call routing through features like Auto attendants, Hunt/Ring groups and call queues

Capgemini Engineering

2 years 3 months

Associate Network Engineer - Webex Calling

Full-Time

Jan 2022 - Present · 11 mos·

Gurugram, Haryana, India

  • Moved to the Webex calling (Brodcloud) team.
  • Supporting enterprise VoIP telephony. - Experienced with setting up and troubleshooting Cisco's brodcloud calling solution on softphone client as well as IP phones.
  • Experienced in setting-up enterprise calling features like voicemail, hunt-groups, call queue, auto attendant, voicemail groups.
  • Helping customer in IP phone on-boarding, registration and licensing issues with the webex calling (brodcloud).
  • Working in coordination with the engineering team to address complex issues with calling services.
  • Basic know-how of troubleshooting call quality, disconnections and service issues.

Associate network engineer

Full-time

May 2021 - January 2022 · 9 mos·

Gurugram, Haryana, India

  • Supporting Cisco's Webex platform (Meetings, Events and Training) - Cisco cloud collaboration team - Audio and Meetings SBR Team.
  • Troubleshooting issues with PSTN connections to Cisco's collaboration products - Webex Meetings, events and trainings.
  • Worked with PSTN carriers to address telephony issues with call disconnections, IVR and DTMF issues.
  • Experienced in troubleshooting QOS issues related to telephony connections to these collaboration platforms (Audio Quality).
  • Working in coordination with the engineering team to address complex issues with calling services.
  • Experienced in troubleshooting QOS issues related to telephony connections to these collaboration platforms (Audio Quality).

Customer Support Engineer

Trainee

Nov 2020 - May 2021 · 7 mos·

Gurugram, Haryana, India

  • Technical support for Cisco's (Webex) Cloud collaboration platforms ( Meetings / Events / Trainings )
  • Helped in setting up Webex meetings / Events / Trainings for end-users and enterprise customers.
  • Helped with basic troubleshooting issues related to the platforms mentioned above.
  • Helped single / enterprise users with licensing and configuration issues on control hub.